Noble Dental Laboratories

Noble Dental Laboratories services dental offices throughout Canada, making crowns, implants, dentures and other ceramic dental work. The Scarborough-based company is 20-years-old and employs a staff of six.

Dental technologist/owner Michael Nijmeh prides himself on providing dentists throughout the country with quality products in a timely manner and offering top-notch service.

Unfortunately, he wasn’t getting similar attention from his own telecommunications provider.

“We had a lot of headaches and problems with our phone service but we were stuck in a contract,” he explains. “Once the contract was over, we called Allstream Small Business.”

As a small company, Noble Dental Laboratories requires only a basic phone service - just two lines. Allstream Small Business caters to small companies like Noble Dental Laboratories, offering a range of solutions based on the size and scope of a company’s telecommunications needs.

Michael purchased a Phone 500 bundle, a package specifically designed for companies with basic requirements. The bundle includes two dedicated business phone lines, with two calling features on each phone, plus 500 long distance minutes. And Michael can customize the package at any time by adding on individual phone, fax, Internet and long distance tools as his company’s needs change.

“I am definitely saving money,” says Michael. “The long distance minutes are also a great value.”

Michael also notes that the Allstream Small Business bundle has simplified his accounting.

“Previously I had a long distance plan -- that wasn’t really saving me any money -- plus I had to deal with another monthly phone bill,” he says. “With Allstream Small Business, all my phone charges are combined in one monthly bill.”

Changing over to Allstream Small Business went smoothly.

“The switchover was easy,” says Michael. “The representative explained everything to me on the phone and walked me through the process. With Allstream Small Business you are dealing with professionals.”

After installation, this great customer service continued.

“The most important thing is that when you call, you talk to a person not a call centre or answering machine,” says Michael. “Allstream Small Business makes it easy. If there is a problem you talk to someone on the other end of the phone and if they can’t help you, they get someone to call you back who can.”

Overall, Michael says that the Allstream Small Business phone solution is reliable and efficient.

“I’m getting great savings and great service,” says Michael. “I’m not wasting time calling all over trying to get an answer to my question like I was with my previous provider. As a small company I don’t have time to deal with those kind of hassles.”