Phone & Internet Bundles FAQs

• How do I purchase or learn more about Allstream Small Business bundles?

  Call 1-877-773-2791 to reach our small business team. An Allstream Small Business sales agent will be happy to help you. Hours of operation are 8:00 am to 6:00 pm ET (all provinces).

• Do I qualify for an Allstream Small Business phone & Internet bundle?

  To qualify for our Allstream Small Business Phone & Internet bundles you must be a business customer in a service eligible area.

• How do I determine service availability?

  To determine whether you're in an area that is eligible for phone and Internet service, visit http://www.allstreamsmallbusiness.com/products-services/phone-internet-service/ and enter your postal code. Alternatively, to have an Allstream Small Business sales agent contact you with more information about our products, pricing and service eligibility, please complete the contact form. We will respond within one business day. If you require immediate assistance, please call 1-877-773-2791 between the hours of 8:00 am and 6:00 pm ET.

• How do I qualify for the Allstream Small Business phone & Internet bundles promotion?

  Promotional offers are available for new subscribers purchasing an eligible Allstream Small Business bundle. New subscribers are defined as customers who have not subscribed to Allstream Small Business within the past 3 months. Promotions are limited time offers and are subject to change. For more information on current phone and Internet bundle promotions please visit http://www.allstreamsmallbusiness.com/promotions/.

• Do I have to sign a contract to enjoy Allstream Small Business phone & Internet bundle savings?

  No! Allstream Small Business phone & Internet bundles do not require you to sign a fixed term contract. Simply pay month-to-month, and you can cancel your service at any time. For full details on the terms and conditions of service, please visit http://www.allstreamsmallbusiness.com/legal/.

• What will happen to my existing phone numbers?

  You can keep your existing phone numbers. If you currently have service with another phone company, we'll make sure your numbers follow you when you switch to Allstream Small Business.

• What will happen to my existing email addresses?

  You can keep your existing email addresses if you own a domain name, such as yourname@printingsolutions.com. You cannot keep email addresses provided by your existing DSL or cable provider (e.g. yourname@bell.ca or yourname@rogers.ca). If you don't already own a domain name, your Allstream Small Business bundle includes a free domain of your choice.

• Are Allstream Small Business phone & Internet bundles only for new or start-up businesses?

  No. Any small business can take advantage of Allstream Small Business phone & Internet bundles.

• Can I switch to Allstream Small Business phone & Internet bundles if I currently have telecommunications service with another provider?

  Yes! Once you've decided to switch to an Allstream Small Business bundle, one of our qualified sales agents will work with you to set an installation date to transfer or set up and activate your phone numbers, and to install a modem or new Internet lines (if applicable). An Allstream Small Business technician will complete some inside wiring, if required (for more information please refer to terms of service at http://www.allstreamsmallbusiness.com/legal/). We can also assist you in setting up a domain name. You may then set up your own email addresses and web hosting site if applicable (note: this step requires that we register your domain name). If you have any questions, our sales agents will be happy to assist you.

• What number do I call to sign up for Allstream Small Business phone & Internet bundles?

  Call 1-877-773-2791 to reach our Allstream Small Business team. Hours of operation are 8:00 am to 6:00 pm ET in all provinces.

• Do Allstream phone & Internet bundles include hardware?

  No. Allstream Small Business phone & Internet bundles include service only. For phone and Internet bundles that include High Speed Internet service, Allstream Small Business supplies you with a modem at no additional cost.

• Who is Allstream?

  To learn more about Allstream please visit: http://www.allstreamsmallbusiness.com/about-allstream/.

• What number do I call if I have a question about my bill?

  For billing questions, please call 1-877-663-2791.

• What number do I call for technical support?

  For repairs and service inquiries related to your existing Allstream Small Business bundle, please call 1-877-663-2791. You can also see the Support section to download our ZoneAlarm® security suite and for help with web hosting, webmail accounts, domain name registration, router connections, and much more. Visit http://www.allstream.com/smallbusines/support-tools/.

• What happens if I cancel my Allstream Small Business phone & Internet bundles service?

  There are no termination fees to cancel your Allstream Small Business service. We will simply pro-rate your monthly charge back to the date of disconnect. Monthly charges are billed one month in advance, which means that your final bill will include a credit for the portion of the month that you paid on your previous invoice. You will continue to receive a final bill until the outstanding balance is paid in full.

• What number do I call to add more features or increase the size of my bundle?

  Call 1-877-773-2791 to reach our small business team. An Allstream Small Business sales agent will be happy to help you. Hours of operation are 8:00 am to 6:00 pm ET in all provinces.

• What is an Online Business Card?

  The Online Business Card is a one-page website giving you an online web presence just for being an Allstream Small Business Internet customer. Domain name registration and hosting is included. It is easy to use and easy to upgrade to a web hosting plan if more space or functionality is needed. Included in the Online Business Card is:

  • Website Storage: 5MB
  • Web Transfer: 1GB
  • Access to web developer tools in order to change or enhance their web page